Quality Data Analyst

Duarte, California (US)
Competitive salary and benefits
May 23, 2017
Jul 24, 2017
Full Time

Quality Data Analyst

Medical Center - Duarte (Duarte, CA) Description

Position Summary:

The Quality Data Analyst is responsible for providing reporting and analytical project management and coordination  related to the Performance Excellence Program and the Quality, Risk and Regulatory Management department.   Provides accurate, reliable, courteous, and timely reports, dashboards, and services that provide succinct and meaningful information to assist clinicians in improving the quality and flow of care provided to our patients.  Responsible for the development, evaluation and ongoing improvement of the physician and departmental dashboards and scorecards.

Essential Functions:

  • Utilizes advanced data and statistical principles to develop, analyze complex systems and design reports, dashboards (including Key Performance Indicators), charts & models; provides analysis and develops questions/discussion points to aid in management decision-making.

  • Assembles and distills data from multiple data sources including the COH Data Warehouse and Clinical Systems using spreadsheets, database tools and statistical analysis. Based upon feedback from department, analyzes & identifies trends and variability specific to the field of clinical operations.

  • Obtains benchmarking data for the specific metric using the UHC database, public reporting sites and other relevant sources

  • Integrates evidenced based guidelines into analytical reports.

  • Manages the input, throughput, and output of data for quality improvement for the Clinical Quality and Healthcare Improvement Program.

  • Uses computer-based resources to analyze and report on external factors that affect health care such as quality indicators and others.  Assists in developing measures for competent performance and peer review activities.

  • Utilizes Lean methodology, tools and techniques as an active participant on performance improvement teams and ad hoc actions groups.

  • Provides weekly updates on the data/dashboards to both the Manager of Quality Analytics and to the Project Manager of the Clinical Quality and Healthcare Improvement Program.

  • Performs systems maintenance for existing Quality, Risk and Regulatory Management programs and databases.

  • Utilizes specialized software for statistical analysis and other unique applications and educates others in its use and interpretation

  • Evaluates automated systems for Quality, Risk, Patient Safety and Regulatory programs and databases to proactively improve efficiencies.

  • Meets with users to develop best practices, understand, use and communicate data; Follows up with staff regarding unclear reports and mentors reporters to more effectively analyze events and plan actions that will protect the patient and prevent further events.  Users include but are not limited to; Physician Leaders, QRRM, Medical Staff Office, ACE program, Infection Control, Nursing, Decision Support, Cancer Registry, Biostatistics

  • Facilitates and leads the discussion around creation of new metrics and modifications of existing metrics to identify performance improvement opportunities, and meet regulatory requirements

  • Participate in the design, development, and database management for performance improvement

Follows established City of Hope and department policies, procedures, objectives, performance improvement, attendance, safety, environmental, and infection control guidelines, including adherence to the workplace Code of Conduct and Compliance Plan.  Practices a high level of integrity and honesty in maintaining confidentiality.

Performs other related duties as assigned or requested.

The following shared, organization-wide competencies describe the desired behaviors that will facilitate success at City of Hope:

  1. Communication - Expresses ideas clearly and constructively (written and spoken, upward and downward, one-on-one and with groups).
  2. Customer Service - Seeks to understand customer needs and works to exceed customer expectations (internal and external).
  3. Initiative - Looks for opportunities to improve performance; manages time, work, and relationships effectively and efficiently.
  4. Professionalism - Treats others with respect; abides by the institutional values; displays a positive and cooperative attitude; adheres to the workplace Code of Conduct and compliance policies.
  5. Stewardship - Identifies efficiencies to reduce redundancy and/or elimination of tasks resulting in savings of cost, resources, and or/time.
  6. Teamwork - Works proactively and collaboratively with others to streamline work and achieve mutual goals.

Position Qualifications:

Minimum Education:  BA/BS in heathcare, business or IT related field    

Minimum Experience: Three to five years of  analytics related experience in healthcare 

Required Courses/Training:  Intermediate to Advanced skills in Microsoft Office products including Excel and Access. Experience with external comparative databases         

Preferred Education:  Masters degree preferred;  healthcare clinical experience

Preferred Courses/Training:   SQL Server, Microsoft Visual Studio, Business Objects, Lean Six Sigma

Pref. Certification/Licensure: CPHQ, Lean/Six Sigma certification

Preferred Experience:                  

Skills/Abilities: Excellent written , verbal and interpersonal communication skills. Ability to work with a diverse audience. Strong analytical and problem solving capabilities. Excellent written , verbal and interpersonal communication skills. Ability to work with a diverse audience. Ability to organize complex tasks and meets deadlines. Ability to maintain flexibility while prioritizing work load and work well under pressure. Knowledge of medical terminology and of ICD9 CM/DRG coding

Software: Microsoft Office Suite, SQL Server, Microsoft Visual Studio, Microsoft Reporting Services, Eclipsys SAC/SRM/PFM, Morissey Concurrent Care Manager, UHC Comparative Database,       

Machines/Equipment: Computer/Internet

Working / Environmental Conditions: Office work

About City of Hope

City of Hope, an innovative biomedical research, treatment and educational institution with over 4000 employees, is dedicated to the prevention and cure of cancer and other life-threatening diseases and guided by a compassionate, patient-centered philosophy. Founded in 1913 and headquartered in Duarte, California, City of Hope is a remarkable non-profit institution, where compassion and advanced care go hand-in-hand with excellence in clinical and scientific research. City of Hope is a National Cancer Institute designated Comprehensive Cancer Center and a founding member of the National Comprehensive Cancer Network, an alliance of the nation’s 20 leading cancer centers that develops and institutes standards of care for cancer treatment.

City of Hope is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, or status as a qualified individual with disability.